Important Stuff to Know
Cancellation Policy
We require payment of the base price of your party (the amount of your party NOT including extra children) when you book. You may change your party date and event package up until 21 days prior to your event. If you cancel your party more than 21 days out, you will have the choice to re-book another date or receive a full refund.
If you cancel less than 21 days out from your party, you will not be able to receive a refund.
Waiver & Check-in Policy
ALL attendees must either sign a waiver, or have a waiver signed for them by their parents or legal guardians before entering the play area. Failure to do so will result in not being allowed to enter the play area. The waiver can be read and signed either on a computer, your smartphone, or on our tablet at check-in.
Playground Rules
General Family Room Rules
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The waiver of liability assumption of risk must be signed before participating in any activities.
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ALL children must be supervised by parents, guardians or caretakers. No drop offs!
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All playgrounds have inherent risk of injury. Parents/Guardians assume the risk at play for themselves and the children they bring.
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Everyone must use provided hand sanitizer before entry into the play area.
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Please remove shoes upon entering the play area and place them in the cubbies provided.
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Please remove all jewelry, loose items in pockets, or other sharp or potentially harmful items before playing.
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No food allowed in play areas. Food is welcome in designated eating areas. (Cafe and Party Rooms)
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Face and hands must be clean before entering the play area. (We want to keep the equipment clean of food, grease, dirt etc.)
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No Gum Allowed.
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Please do not hang/climb/lean on the fence.
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All toys must remain in designated areas and may not be brought into/onto the playground equipment.
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Out of respect for others, please ensure your child is free of sickness before visiting us.
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Play nice! No rough play, pushing, hitting, name calling, or other inappropriate behavior.
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No adult is permitted entry without a child. No child is permitted entry without an adult.
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All posted age restrictions must be followed.
* Failure to keep these rules may result in being asked to leave the Family Room.
Birthday Party FAQ's
What are my responsibilities for the party?
Bring whatever you didn't order when you booked the party, such as any decorations, food and drinks you want to bring, eating utensils, plates and cups, as well as an ice cream scoop and knife for cutting cake. None of these are provided unless you have added them to your booking for an extra cost.
****PLEASE DO NOT BRING GLITTER OR CONFETTI TO YOUR PARTY. THEY ARE VERY DIFFICULT TO CLEAN OFF OUR INFLATABLE EQUIPMENT AND KIDS TEND TO CARRY THE GLITTER AND CONFETTI ALL OVER THE PLAYGROUND.****
You have one hour in your party room, even if you or your party guests are late. We have to be strict about the time to allow for other parties to be scheduled. At the end of your party, please place all garbage in the garbage cans provided, remove any decorations you put up, and sweep the floor. If you want more time in your room, you must book more than one party slot. One booked party includes the first hour in your party room and one hour of play on the Playground. If you want more play time or room time you must book and pay for more than one party slot.
You will also need to make sure all waivers are signed. Only parents or legal guardians can sign for any of the kids attending the party. Any adults attending without kids (ie. grandparents), will also need to sign their own waiver. The best way to sign a waiver is through our website, but paper waivers are also available at the check-in counter.
PLEASE NO HIGH HEEL SHOES OR CLEATS OF ANY KIND! While some adults may not even plan on entering the play area, we ask that no adults wear high heel type shoes when they come to The Family Room. This is to protect our foam flooring. It is easy for adults and kids to forget to take off their shoes and it only takes one step onto the floor with high heels or cleats to permanently damage it.
When do I pay the balance for my party?
The balance must be paid the day of your party at the end of your scheduled party time. We don't store your credit card information from your deposit, so please come to the checkout counter to pay your remaining balance.
General FAQ's
How long is the waiver good for?
One full year from the date it is signed. To renew just simply click on the Waiver button from our Parties page and fill out the information and sign again.
Can I bring in my own food?
Yes. There is a cafe area where you can eat and drink your own food that you bring in, or you can buy snack food, ice cream treats, and beverages from our check-in counter. No food or drink is allowed in the playground area. There is a drinking fountain available in the party room area near the bathrooms.